Frequently Asked Questions
Shipping and Handling
I can ensure you that as soon as I receive your order I will get started on getting it shipped to you safely! Although, please allow 3 to 5 business days for your order to process. I put a lot of care and love into each package. I use trusted carriers that provide tracking so you can follow your shipment on its journey to you! I aim to get your painting to you as soon as possible and safely, but sometimes unexpected issues may delay delivery (such as holidays, weather conditions, carrier issues, etc.). Your satisfaction is what I’m striving for, and if you have any questions or need any help with your order, please send me a message here. ❤
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International Shipping
We proudly offer international shipping to many countries around the world. If you do not see your location available at checkout, please reach out to us directly, and we'll do our best to accommodate your request.
Important Information:
Customs and Taxes: Please note that any customs duties, taxes, or import fees are the responsibility of the customer. These charges vary by country and are not included in the purchase price.
Shipping Times: International shipping times may vary depending on the destination and customs processing. Generally, orders are delivered within 2-4 weeks. We appreciate your patience and understanding.
If you have any questions or need assistance, feel free to contact me here
Custom paintings?
I primarily focus on my own artistic concepts and ideas, as this is where my creative energy thrives. However, I am open to hearing your suggestions and exploring the possibility of collaborating on a custom painting. If you have specific themes or elements in mind, feel free to share them, and we can discuss how to incorporate those ideas into a piece that resonates with both of us.༼ つ ◕_◕ ༽つ
Return/Exchange policy
Thank you for your interest in my artwork. Please note that I do not accept refunds on any purchased artworks. However, I am happy to offer exchanges if you find yourself in need of a different piece. If you would like to discuss an exchange, please send me a message here, and we can work together to find a suitable replacement. Thank you for your understanding.
Damaged Items
If your artwork arrives damaged, (which is rare), please notify me as soon as you are able, preferably 48 hours of delivery. I may request photos of the damage for my records and will work on sending you a replacement when able.
Please feel free to reach out with any questions or concerns regarding your purchase! (❁´◡`❁)
❤If you’re reading this, you’re the coolest thing since sliced bread. ❤
Contact
For any questions, comments, or need to reach me you can contact me here:
Or send me an email at brookehargiss@gmail.com